Services
Right from the start, Tritux has focused on sharing its technological expertise with its customers. Our teams give you individual assistance and advice, to help you reach your targets.
Tritux products are fully supported and actively developed by Tritux, please feel free to contact us for providing further informations.
We actively provide support in 3 languages: French, English and Arabic.
Red Hat and JBoss services
We have invested and composed a team of professionals trained in for both development and support of Red Hat and JBoss solutions. Thanks to a large-scale cooperation we provide enterprise-class solutions based on the JBoss Enterprise Middleware eco-system.
We provide Red Hat and JBoss subscriptions at low prices.
Red Hat subscription benefits:
Enterprise software
Your Red Hat subscription provides you continuous access to Red Hat software as it is created, tested, and certified by Red Hat and its partners -- all supported versions in both binary and source form, including all security updates and bug fixes.
Flexibility
Subscriptions are not tied to a specific version, or architecture, allowing you to upgrade your system hardware with no penalty, upgrade to any supported version of Red Hat software, and deploy on physical, virtual, or cloud-based servers with ease.
Robust security
Keep your systems secure through our industry-leading Security Response Team. This team works with our customers, partners, security watchdog groups, and the global open source community to identify security vulnerabilities, and to date, has delivered fixes for more than 98% of critical vulnerabilities within one calendar day of being identified.
Hardware and Software Certifications
Red Hat maintains relationships with thousands of software and hardware vendors to certify the performance of the applications your business relies on. You gain access to this ecosystem-- one of the largest technology certification ecosystems in the world, with more than 4,000 product certifications to date and more being added every day. No derivative of Red Hat Enterprise Linux enjoys these certifications and third-party support.
Production and Development Support
Gain access to award-winning Red Hat technical support up to 24 hours a day globally. Because every Red Hat support engineer is, at a minimum, a Red Hat Certified Engineer or an experienced middleware support engineer, you can be confident working with someone who will quickly understand your issues.
World-class expertise
Gain access to Red Hat's customer portal for integrated access to all of the features of your subscription. You can manage your subscriptions, access Red Hat's extensive knowledgebase, engage with Red Hat and our partners, and find case studies and reference architectures to help you get the most from your Red Hat solutions.
Stability
Minimize costs by standardizing on a single, stable platform from the industry's leading open source vendor . Each release of Red Hat Enterprise Linux is supported and maintained for up to 10 years with full backward compatibility while each release of JBoss Enterprise Middleware is supported and maintained for up to 5 years.
Intellectual Property Assurance
Increase confidence through Red Hat's intellectual property assurance program, which provides certain safeguards in the event of a legal claim while you have a Red Hat subscription. Learn more.
Cost advantages
Because Red Hat delivers software and services via a subscription, there are no license costs, upgrade fees, additional maintenance fees, per-incident support costs, or user access fees. Simply maintain one active subscription per resource running Red Hat software to take advantage of all the value we provide.
Red Hat Enterprise Linux is provided on a subscription basis. Subscriptions take the pain out of purchasing software because they provide everything needed in one all-inclusive price. There are no Client Access Licenses. No support incident limits. No unbudgeted upgrade costs. No hidden charges.
JBoss subscription benefits:
Predictability
Subscriptions are offered on an annual basis and include access to new versions at no additional cost; there are no large upfront license fees or hidden costs.
Integrated & certified enterprise platforms
Access to enterprise open source middleware platforms, in source and binary form, along with enterprise product documentation specific to each product release.
Upgrades and updates
Regular product updates that provide enhancements, new features, new platform certifications, and access to the latest defect and security fixes.
Security Response
Subscriptions come with Red Hat's industry recognized security response process to help customers proactively address potential security issues in their environment.
Long-term Stability
Each JBoss Enterprise Middleware product has a defined multi-year product life cycle with strict update policies that maintain application stability and compatibility for the long-term.
World-class technical support
Unlimited incident support by the experts in open source middleware with coverage up to 24x7 with 1 hour response for critical issues.
Red Hat Customer Portal Access
A single portal for accessing all of the benefits of a Red Hat subscription such as enterprise software delivery, product updates & critical issue notifications, knowledgebase access, and case management.
Partner Certifications
Deploy solutions with confidence that your enterprise middleware is fully certified by leading Red Hat ISV partners.
Legal Assurance
The Red Hat Open Source Assurance program safeguards customers who are developing and deploying open source solutions from legal harm.
The way to get industry leading SLA-based developer and production support, guaranteed patches, updates and bug fixes, multi-year maintenance policies, software assurance on JBoss Enterprise Middleware is via a subscription from Red Hat, the leader in open source solutions.
Professional services:
As an advanced ISV and Business partner of Red Hat, Tritux provides multiple professional services around Red Hat and JBoss products:
- Linux operating system operation and maintenance support, security audit and performance tuning.
- Designing of high availability architectures using the Red Hat Cluster Suite.
- Designing of SOA architectures using the JBoss SOA Platform.
Consulting
Our consulting services ensure that you become stronger, more competitive and capable of managing cutting edge business solutions, Tritux Consulting offers assistance, deployment and enhancement of business-critical applications with both packaged and custom service offerings.
We provide reputable consulting services for:
- Full application lifecycle exposure from analysis of initial requirements to development, continuous integration, testing and deployment.
- Designing robust architectures using standards, reusability and collaborative work-methods.
- High scalability business-critical applications and Linux systems: Clustering, tuning, sizing and more ..
- SOA and enterprise data integration leveraging advanced experiences with ESB and EAI system designs, production and deployment.
- Linux systems administration, troubleshooting, setup, personalization and tuning.
- Messaging solutions: Email, SMS, MMS, Fax, XMPP/Jabber and more ..
- MySQL and PostgreSQL database administration and troubleshooting.
- Apache httpd, Tomcat and JBoss web servers advanced administration: Tuning, sizing, clustering, proxying and more ..
- Talend & Pentaho open source business intelligence solutions.
- BSCS system integration and engineering.
- JBoss Seam framework and Java EE.
- Symfony framework and PHP.
Engineering & specific developments
We provide concept-to-market R&D and engineering services to improve your product operations. Our services address the complete engineering value chain spanning various industry verticals.
We can bring to life customized products and ideas based on your specifications and how you like your applications to be, Tritux will ensure full application lifecycle management for your ideas from analysis of initial requirements to development, continuous integration, testing and deployment.
All you have to do is to "think it" and "we'll do it".
Support
Tritux provides multiple levels of support ranging from basic web-based support to 24X7 technical phone support, all designed to fit your needs.
Tritux Support services allow you to manage your Tritux products and develop extentions with confidence. Tritux offers multiple subscription levels (SLAs) to meet your company needs in development or production:
- Developer assistance helps you overcome technical issues during the development. Basic, Standard and Enterprise levels are offered.
- Production support service provides you with fast response to problems in your production environment, and up to 24x7 phone support. Silver, Gold and Platinum subscription levels are available.
Tritux stands for
- Recognised expertise in networks and services for mobile phone operators.
- Quality, support and products that are robust, flexible, ergonomic and simple to use.
- A huge capacity for innovation.
- A degree of flexibility that allows us to develop solutions tailored to your needs.
